Privacy Policy
This privacy policy describes how Koos – Arengu ja Psühholoogilise Toe Teenuste Keskus OÜ (registry code 17409176, hereinafter "we") collects, uses and protects your personal data when you visit our website or use our services.
1. Data controller
Koos – Arengu ja Psühholoogilise Toe Teenuste Keskus OÜ
Private limited company (OÜ)
Registry code: 17409176
Address: Harju maakond, Tallinn, Mustamäe linnaosa, Laki tn 24
Email: V.Vitalina@i.ua
2. What data we collect
Data you share with us directly
When you contact us by email or through a contact form, we only collect the data you choose to share:
- name;
- email address;
- phone number (if you share it);
- the content of your message.
Technical data
When you visit our website, our hosting provider automatically collects limited technical information (IP address, browser type, pages visited, time of visit). We use this data only to ensure security and to resolve technical issues.
3. Legal basis and purpose
The legal bases for processing personal data (GDPR Article 6):
- Performance of a contract (Art. 6(1)(b)) — responding to your enquiry and providing the service.
- Legitimate interest (Art. 6(1)(f)) — ensuring the security of the website and improving our service.
- Legal obligation (Art. 6(1)(c)) — retention of accounting-related data as required by law.
4. How long we retain data
- Contact form enquiries: up to one year after the enquiry is resolved.
- Contract-related data: 7 years (as required by the Estonian Accounting Act).
- Technical logs: up to 30 days.
5. Who we share data with
We only share your data with the following authorised processors who help us provide the service:
- Web hosting provider — to ensure availability and security of the website. Data is processed within the European Union.
- Email service provider — for delivering contact form messages.
All authorised processors are GDPR-compliant and process the data only according to our instructions. We do not sell or share your data with third parties for marketing purposes.
6. Your rights
Under the General Data Protection Regulation (GDPR), you have the following rights:
- to access the data we hold about you;
- to request correction or completion of your data;
- to request deletion of your data ("right to be forgotten");
- to restrict the processing of your data;
- to request the transfer of your data to another service provider;
- to object to the processing of your data;
- to lodge a complaint with the Estonian Data Protection Inspectorate (aki.ee).
To exercise your rights, please contact us at V.Vitalina@i.ua. We will respond within 30 days.
7. Data security
We apply reasonable technical and organisational measures to protect your data. All traffic on our website is encrypted (HTTPS) and access to your data is limited to authorised persons only.
8. Changes to this privacy policy
We may update this privacy policy from time to time. We will announce material changes on our website. We recommend reviewing this page periodically.
9. Contact
For any questions regarding privacy, please contact:
Email: V.Vitalina@i.ua